Question 1

Is the SubEasy service free?

Accepted Answer

Yes! SubEasy allows you to transcribe up to three audio or video files per day for free, with each file lasting up to 30 minutes. For more features and credits, consider upgrading to one of our subscription plans to unlock the full service.

Question 2

What are the credits used for?

Accepted Answer

The following are the ways credits can be used: Transcription: 30 minutes x 3 files available daily, consumes no credits. Pro plan: 1 credit per minute of audio or video transcription. Unlimited Plan: Unlimited transcriptions with no credit consumption. Uploading subtitle files: no credits required For example, you're doing these in one single day: First video (20 minutes): No credits required. Second video (31 minutes): 1 credit is required for the 1 minute exceeding the 30-minute limit. Third video (60 minutes): 30 credits are required for the 30 minutes exceeding the free limit. (60-30=30) Fourth video (20 minutes): Since the 3 free 30-minute sessions have been used up, 20 credits are required for the entire video. Translation: Using the Microsoft translation: around 30 minutes free per day, additional credits are required for longer audio. Using our AI model for translation: 0.2 credits per minute (if you are a Pro or Unlimited Plan subscriber, around 60 minutes free per day.) Using our AI Plus model for translation: 2 credits per minute. AI Companion: Standard AI Contents: 3 credits per use Detailed AI Contents: 10 credits per use

Question 3

What are the differences between the "Pay-as-You-Go", "Pro Plan" and "Unlimited Plan"?

Accepted Answer

Each plan offers unique features. Below are the differences: Pay-as-You-Go: Purchase credits as needed, providing flexibility. You can also access most Pro exclusive features for up to 180 days. Credits are valid for up to 180 days. Pro Plan: Available as a monthly or annual subscription, offering better value compared to the Pay-as-You-Go option. Credits from monthly subscriptions are valid for 60 days, while annual subscription credits are valid for 365 days. Unlimited Plan: Also available as a monthly or annual subscription. All transcription services do not consume credits. Ideal for users with high transcription needs. Ideal for users with high transcription needs. For additional credits or customized services, please contact our support team at: Support@SubEasy.ai.

Question 4

What are the exclusive feature services besides transcription and translation?

Accepted Answer

Transcript View: Converts transcribed text into an article format, enhancing readability. This is ideal for browsing meeting records, podcasts, and other text-heavy content. AI reflow: Intelligently splits long subtitles into segments, making videos more readable and natural-looking. Speaker Identification: Accurately identifies and labels different speakers' voices, which is especially useful for meeting records and podcasts. Export video: Allows you to render and export videos with subtitles directly online, without needing your own editing tools. Clear+: During transcription, the system removes background noise to improve recognition accuracy. API Access: Provides API access for businesses or individuals with development capabilities, integrating quick captioning into your workflow.（This feature requires contacting customer support for additional purchase and activation.）

Question 5

What does the 3x30-minute transcription service mean?

Accepted Answer

Whether you are a paid or free user, everyone can transcribe up to 3 files per day, with each file no longer than 30 minutes, for free. For example: You're doing these in one single day: First video (20 minutes): No credits required. Second video (31 minutes): 1 credit is required for the 1 minute exceeding the 30-minute limit. Third video (60 minutes): 30 credits are required for the 30 minutes exceeding the free limit. (60-30=30) Fourth video (20 minutes): Since the 3 free 30-minute sessions have been used up, 20 credits are required for the entire video. Please note: During peak times, free users can only access the basic track, which may require a wait.

Question 6

If I have remaining credits when my subscription ends, can I still use them after renewing?

Accepted Answer

Any unused credits will temporarily remain in your account after the subscription period ends but will be placed in a suspended status. How to activate: Upon renewal, these credits will be reactivated and will have a validity period of 30 days. Re-activation limit: Credits can only be reactivated once. If they remain unused after reactivation, they will be deleted. This means that if you maintain continuous subscriptions, the credits from each subscription can be used for a maximum of 60 days.

Question 7

If I have credits from different sources (such as Pay as you go, Pro Plan/Unlimited Plan, or official events), what is the priority order for using these credits?

Accepted Answer

We prioritize using the credits that expire soonest, ensuring you get the most value from your available credits.

Question 8

What audio and video formats does SubEasy support?

Accepted Answer

We support most common audio and video formats, including: Audio Formats: AAC, AIFF, ALAC, FLAC, M4A, MP3, OGG, OPUS, WAV, WMA Video Formats: 3GP, AVI, DivX, MKV, MOV, MP4, MPEG, MTS, QuickTime, RMVB, TS, VOB, WEBM, WMV

Question 9

Is SubEasy secure?

Accepted Answer

Yes, SubEasy prioritizes your security. Your transcriptions, uploaded files, and personal details are encrypted, ensuring only you can access them. You can delete your data anytime. We use Stripe for payment processing, meaning your credit card information is never stored by us, ensuring a secure transaction experience.

Question 10

Can I upload large files?

Accepted Answer

Yes, SubEasy supports uploads of files up to 4 hours long or 4GB in size.

Question 11

What languages does SubEasy support?

Accepted Answer

SubEasy supports speech-to-text services in over 99 languages, using advanced AI transcription technology to ensure high accuracy. English Transcription: We offer human-level transcription accuracy, capable of precisely recognizing terminology across various professional fields. Transcription in Other Languages: Accuracy may vary by language, with the following languages delivering the most reliable results: English, Chinese, Cantonese, Spanish, French, Arabic, Portuguese, Russian, Japanese, German, Italian, Polish, Turkish, Dutch, Greek, Korean, Vietnamese, Czech, Swedish, Danish, and Norwegian. You can view the full list of supported languages here . We recommend using the free daily transcription allowance to test the service and ensure it meets your needs for the desired language before making a commitment.

Question 12

What if my audio or video files have accents, background noise, or poor sound quality?

Accepted Answer

While clear audio yields the best results, SubEasy’s advanced AI and optimization tools, including the Clear+ feature, automatically reduce background noise and enhance voice quality during transcription. This ensures reliable results, even with accents or less-than-perfect sound quality.

Question 13

Can SubEasy identify speakers?

Accepted Answer

Yes! With the Pro or Unlimited Plan, you can activate speaker identification by clicking the "Identify" button after transcription is complete. New users can also enjoy a one-time free trial of this feature. Please note: This feature must be activated within 48 hours of uploading the file, but once the speakers are identified, you can view the results anytime.

Question 14

Can I translate my subtitles into other languages?

Accepted Answer

Yes! Upload your subtitles in SRT, VTT and other popular formats for free, and we’ll help translate them into other languages.

Question 15

How can I get cloud storage?

Accepted Answer

You can subscribe to a paid plan to obtain cloud storage. The details are as follows: Pro Plan (Monthly): Includes 5GB of cloud storage. Pro Plan (Annual): Includes 10GB of cloud storage. Unlimited Plan (Monthly): Includes 10GB of cloud storage. Unlimited Plan (Annual): Includes 20GB of cloud storage. Pay-as-you-go: Does not include any cloud storage.

Question 16

I have already purchased a cloud storage plan. Can I buy additional storage?

Accepted Answer

Yes! If your storage is insufficient, you can purchase up to 2TB of additional storage, which does not affect your existing subscription plan.The additional storage will be linked to your account and will be billed on a separate billing cycle.

Question 17

Is there a free cloud storage plan?

Accepted Answer

Currently, free users don't have free cloud storage. If you fancy cloud storage, please subscribe to Pro or Unlimited Plan.

Question 18

Will uploaded videos and audio files be compressed?

Accepted Answer

No! Our cloud storage does not compress your uploaded videos or audio files. All files are stored in their original quality, ensuring the best playback performance and file integrity.

Question 19

Does cloud storage offer data encryption? Is my data secure?

Accepted Answer

Yes, we provide multiple security encryption technologies: End-to-end encryption ensures the security of uploading, downloading, and storing files. Regular backup mechanism prevents data loss due to system failures.

Question 20

What happens to my data if my cloud storage subscription expires?

Accepted Answer

Your data will not be deleted immediately! When your subscription expires: You will still be able to access your files but will not be able to upload new files. If you do not renew your subscription, we may begin deleting files that exceed your storage limit after 7 days .

Question 21

Can I request a refund?

Accepted Answer

We generally do not offer refunds. To ensure your satisfaction, we provide all paid features for trial use to free users. We recommend making a purchase or subscription only after you are satisfied with the trial experience.

Question 22

I subscribed to a paid plan, but I want to cancel it. Can the remaining time and unused credits be refunded?

Accepted Answer

Our subscription plans are billed on a recurring cycle. Canceling a subscription only stops the auto-renewal for the next billing cycle, and we do not refund any remaining time or unused credits. To avoid unnecessary losses, we recommend reviewing your plan before renewing your subscription.

Question 23

If you have any other questions, you can email any additional inquiries to support@SubEasy.ai, and we will respond as quickly as possible.

Accepted Answer

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