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Monthly
Annually -25%

Free Plan

$0

  • Shape 3 x 30 mins Free Transcrbe Daily!
  • Basic Track in Transcription
  • Shape AI Translation
  • Shape Subtitle Reflow
  • Shape Chat with ChatGPT
  • Shape Video Export
Pay-as-you-goIdeal for occasional users. Enjoy 365 days of our privileges.

Frequently Asked Questions

Is the SubEasy service free?
Yes! SubEasy allows you to transcribe up to three audio or video files per day for free, with each file lasting up to 30 minutes. For more features and credits, consider upgrading to one of our subscription plans to unlock the full service.

The following are the ways credits can be used:

Transcription:

  • 30 minutes x 3 files available daily, consumes no credits.
  • Pro plan: 1 credit per minute of audio or video transcription.
  • Unlimited Plan: Unlimited transcriptions with no credit consumption.
  • Uploading subtitle files: no credits required

For example, you're doing these in one single day:

First video (20 minutes): No credits required.

Second video (31 minutes): 1 credit is required for the 1 minute exceeding the 30-minute limit.

Third video (60 minutes): 30 credits are required for the 30 minutes exceeding the free limit. (60-30=30)

Fourth video (20 minutes): Since the 3 free 30-minute sessions have been used up, 20 credits are required for the entire video.

Translation:

  • Using the Microsoft translation: around 30 minutes free per day, additional credits are required for longer audio.
  • Using our AI model for translation: 0.2 credits per minute (if you are a Pro or Unlimited Plan subscriber, around 60 minutes free per day.)
  • Using our AI Plus model for translation: 2 credits per minute.

AI Companion:

  • Standard AI Contents: 3 credits per use
  • Detailed AI Contents: 10 credits per use

Each plan offers unique features. Below are the differences:

  • Pay-as-You-Go:

    Purchase credits as needed, providing flexibility. You can also have all Pro exclusive features for a year. Credits are valid for 365 days.

  • Pro Plan:

    Available as a monthly or annual subscription, offering better value compared to the Pay-as-You-Go option.

    Credits from monthly subscriptions are valid for 60 days, while annual subscription credits are valid for 365 days.

  • Unlimited Plan:

    Also available as a monthly or annual subscription. All transcription services do not consume credits. Ideal for users with high transcription needs. Ideal for users with high transcription needs.

    For additional credits or customized services, please contact our support team at: Support@SubEasy.ai.

  • Transcription view: Converts transcribed text into an article format, enhancing readability. This is ideal for browsing meeting records, podcasts, and other text-heavy content.
  • AI reflow: Intelligently splits long subtitles into segments, making videos more readable and natural-looking.Speaker Identification: Accurately identifies and labels different speakers' voices, which is especially useful for meeting records and podcasts.
  • Export video: Allows you to render and export videos with subtitles directly online, without needing your own editing tools.
  • Clear+: During transcription, the system removes background noise to improve recognition accuracy.
  • API Access: Provides API access for businesses or individuals with development capabilities, integrating quick captioning into your workflow.(This feature requires contacting customer support for additional purchase and activation.)

Whether you are a paid or free user, everyone can transcribe up to 3 files per day, with each file no longer than 30 minutes, for free.

For example:

You're doing these in one single day:

  • First video (20 minutes):
    No credits required.
  • Second video (31 minutes):
    1 credit is required for the 1 minute exceeding the 30-minute limit.
  • Third video (60 minutes):
    30 credits are required for the 30 minutes exceeding the free limit. (60-30=30)
  • Fourth video (20 minutes):
    Since the 3 free 30-minute sessions have been used up, 20 credits are required for the entire video.

Please note: During peak times, free users can only access the basic track, which may require a wait.

Any unused credits will temporarily remain in your account after the subscription period ends but will be placed in a suspended status.

How to activate:
Upon renewal, these credits will be reactivated and will have a validity period of 30 days.

Re-activation limit:
Credits can only be reactivated once. If they remain unused after reactivation, they will be deleted. This means that if you maintain continuous subscriptions, the credits from each subscription can be used for a maximum of 60 days.

We prioritize using the credits that expire soonest, ensuring you get the most value from your available credits.

We support most common audio and video formats, including:

Audio Formats: AAC, AIFF, ALAC, FLAC, M4A, MP3, OGG, OPUS, WAV, WMA

Video Formats: 3GP, AVI, DivX, MKV, MOV, MP4, MPEG, MTS, QuickTime, RMVB, TS, VOB, WEBM, WMV

Yes, SubEasy prioritizes your security.

  • Your transcriptions, uploaded files, and personal details are encrypted, ensuring only you can access them.
  • You can delete your data anytime.
  • We use Stripe for payment processing, meaning your credit card information is never stored by us, ensuring a secure transaction experience.
Yes, SubEasy supports uploads of files up to 4 hours long or 4GB in size.

SubEasy supports speech-to-text services in over 99 languages, using advanced AI transcription technology to ensure high accuracy.

  • English Transcription: We offer human-level transcription accuracy, capable of precisely recognizing terminology across various professional fields.
  • Transcription in Other Languages: Accuracy may vary by language, with the following languages delivering the most reliable results:

    English, Chinese, Cantonese, Spanish, French, Arabic, Portuguese, Russian, Japanese, German, Italian, Polish, Turkish, Dutch, Greek, Korean, Vietnamese, Czech, Swedish, Danish, and Norwegian.

You can view the full list of supported languages here.

We recommend using the free daily transcription allowance to test the service and ensure it meets your needs for the desired language before making a commitment.

While clear audio yields the best results, SubEasy’s advanced AI and optimization tools, including the Clear+ feature, automatically reduce background noise and enhance voice quality during transcription. This ensures reliable results, even with accents or less-than-perfect sound quality.

Yes! With the Pro or Unlimited Plan, you can activate speaker identification by clicking the "Identify" button after transcription is complete.

New users can also enjoy a one-time free trial of this feature.

Please note: This feature must be activated within 24 hours of uploading the file, but once the speakers are identified, you can view the results anytime.

Yes! Upload your subtitles in SRT, VTT and other popular formats for free, and we’ll help translate them into other languages.
We generally do not offer refunds. To ensure your satisfaction, we provide all paid features for trial use to free users. We recommend making a purchase or subscription only after you are satisfied with the trial experience.
Our subscription plans are billed on a recurring cycle. Canceling a subscription only stops the auto-renewal for the next billing cycle, and we do not refund any remaining time or unused credits. To avoid unnecessary losses, we recommend reviewing your plan before renewing your subscription.

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